# Kris Gösser Diagonal thinker who enjoys hard problems of any variety. Currently employee #5 and the first business hire at Shipium, a Seattle startup founded by Amazon and Zulily vets to help ecommerce companies modernize their supply chains. Previously was CMO at Datica where I helped healthcare developers use the cloud. Prior to that I came up through product and engineering roles. In total, 18 years of experience leading marketing, product, sales, design, operations, and engineering initiatives within cloud-based technology companies. [Follow us on LinkedIn](https://www.linkedin.com/in/kgosser/) ## How to Design an End-to-End Customer Delivery Experience 07/31/2025 13 min read [How to Design an End-to-End Customer Delivery Experience](https://hub.shipium.com/playbook/how-to-design-an-end-to-end-customer-delivery-experience/ "How to Design an End-to-End Customer Delivery Experience") ### Connecting Pre-Purchase Promise to Shipping Selection 07/31/2025 14 min read [Connecting Pre-Purchase Promise to Shipping Selection](https://hub.shipium.com/playbook/how-to-connect-a-pre-purchase-delivery-promise-to-post-purchase-shipping-selection/ "Connecting Pre-Purchase Promise to Shipping Selection") ### Order Fulfillment Services to Streamline Delivery 07/31/2025 9 min read [Order Fulfillment Services to Streamline Delivery](https://hub.shipium.com/content/order-fulfillment-services/ "Order Fulfillment Services to Streamline Delivery") ### Manhattan WMS: How to Optimize for Ecommerce Delivery 07/31/2025 7 min read [Manhattan WMS: How to Optimize for Ecommerce Delivery](https://hub.shipium.com/content/manhattan-wms-ecommerce-delivery/ "Manhattan WMS: How to Optimize for Ecommerce Delivery") ### Delivery Promise: Maintaining Accurate Estimates 07/31/2025 8 min read [Delivery Promise: Maintaining Accurate Estimates](https://hub.shipium.com/content/accurate-delivery-promise/ "Delivery Promise: Maintaining Accurate Estimates") ### Mastering Service Level Agreements (SLA) in the Shipping Industry 07/31/2025 13 min read [Mastering Service Level Agreements (SLA) in the Shipping Industry](https://hub.shipium.com/content/delivery-service-level-agreements/ "Mastering Service Level Agreements (SLA) in the Shipping Industry") ### What Is Distributed Order Management (DOM)? 07/24/2025 9 min read [What Is Distributed Order Management (DOM)?](https://hub.shipium.com/content/what-is-distributed-order-management/ "What Is Distributed Order Management (DOM)?") ### How to Reduce Freight Costs: A Guide for Enterprises 07/03/2025 13 min read [How to Reduce Freight Costs: A Guide for Enterprises](https://hub.shipium.com/content/how-to-reduce-freight-costs/ "How to Reduce Freight Costs: A Guide for Enterprises") ### How to Optimize Your Delivery Experience 07/03/2025 11 min read [How to Optimize Your Delivery Experience](https://hub.shipium.com/content/delivery-experience/ "How to Optimize Your Delivery Experience") ### 3PL Billing Management: Best Practices and Guide 07/02/2025 14 min read [3PL Billing Management: Best Practices and Guide](https://hub.shipium.com/content/3pl-billing/ "3PL Billing Management: Best Practices and Guide") ### Parcel Shipping Optimization: A Guide 06/19/2025 8 min read [Parcel Shipping Optimization: A Guide](https://hub.shipium.com/content/parcel-shipping-optimization-a-guide/ "Parcel Shipping Optimization: A Guide") ### Estimated Delivery Dates: Calculation and Optimization Guide 06/19/2025 11 min read [Estimated Delivery Dates: Calculation and Optimization Guide](https://hub.shipium.com/content/estimated-delivery-dates/ "Estimated Delivery Dates: Calculation and Optimization Guide") ### 10 Ecommerce Shipping Best Practices Every Company Should Follow For enterprise ecommerce businesses, shipping doesn’t just represent a significant portion of operating expenses… [Read more](https://hub.shipium.com/content/10-ecommerce-shipping-best-practices-every-company-should-follow/ "10 Ecommerce Shipping Best Practices Every Company Should Follow") ### 5 Ways to Effectively Manage Ecommerce Shipping Delays More than two-thirds of customers have experienced at least one delayed delivery in their… [Read more](https://hub.shipium.com/content/ecommerce-shipping-delays/ "5 Ways to Effectively Manage Ecommerce Shipping Delays") ### 7 Key Steps to Efficient Parcel Spend Management Ecommerce parcel cost represents a large portion of the expenses that chip away at… [Read more](https://hub.shipium.com/content/parcel-spend-management/ "7 Key Steps to Efficient Parcel Spend Management") ### 10 Shopify Fulfillment Best Practices for Ecommerce Businesses A successful Shopify ecommerce business not only drives sales but also delivers a seamless… [Read more](https://hub.shipium.com/content/10-shopify-fulfillment-best-practices-for-ecommerce-businesses/ "10 Shopify Fulfillment Best Practices for Ecommerce Businesses")